Contact MD88

Live chat is open around the clock inside the app and answers fastest, because it already knows which account is asking. WhatsApp and Telegram are there for anyone who would rather not open the app to ask a question about it.

Three ways through, and which to pick

Live chat sits behind the rightmost tab of the bottom bar and is the quickest route for anything tied to the account: a balance that looks wrong, a bonus that has not posted, a withdrawal that is taking longer than four minutes. It opens with your account already attached, so there is nothing to look up.

WhatsApp and Telegram handle the same questions and suit anyone locked out of the app. They are slower only because the account has to be identified first.

What to have ready

For anything about a round, the bet history in the account tab already holds the stake, the result and the timestamp, and quoting the time of the round settles most questions in one message. For a deposit or a withdrawal, the rail and the approximate time are enough.

A ticket is resolved from the account record, so the account itself is all the detail an agent needs to work from.

Response times

Live chat answers in under two minutes at most hours and is staffed around the clock, including through the small hours when the live tables are busiest. WhatsApp and Telegram typically answer within ten minutes.

A withdrawal that has passed ten minutes is worth raising, since 97 percent settle inside that window. The rails and their timings are listed on the MD88 Malaysia page.